Privacy Policy

Effective Date: October 2025
Website: https://www.pghdentalwellness.com
Office Address: 9066 Perry Highway, Pittsburgh, PA 15237
Phone: (412) 367-1808
Email: pghdentalwellness@gmail.com

1. Introduction

PGH Dental Wellness (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us via phone, email, or SMS.

By using our website and services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Personal identifiers: name, phone number, email address, and mailing address.
• Appointment and service information: requested dates, treatment interests, and visit history.
• Health-related preferences: information voluntarily shared for scheduling or treatment coordination.
• Communications: responses to forms, emails, and text messages.
• Technical data: device type, browser, and anonymous analytics (via Google Analytics).

3. How We Use Your Information

We use the information collected to:

• Schedule, confirm, or remind you of appointments.
• Provide service updates and respond to inquiries.
• Send limited promotional messages (with your consent).
• Improve our website, communication, and patient experience.
• Fulfill recordkeeping and legal obligations.

We do not sell or rent your information to third parties.

4. SMS Messaging Policy

By providing your mobile number, you consent to receive text messages from PGH Dental Wellness.
Messages may include appointment reminders, confirmations, updates, and limited promotions.

• Message frequency: 1–3 per month (based on appointment activity).
• Opt-out: Text “STOP” to unsubscribe at any time.
• Help: Reply “HELP” or contact us at (412) 367-1808 or pghdentalwellness@gmail.com.
• Rates: Standard message and data rates may apply.
• Consent: Providing your number is voluntary and not required for treatment or purchase.

5. Data Sharing and Storage

We share data only with trusted partners essential to operations, such as:

• Appointment and communication platforms (e.g., Weave or CallRail).
• Analytics and website tools (e.g., Google Analytics).

All vendors are contractually bound to handle your information securely and in compliance with HIPAA, TCPA, and related laws.

5(a). Special Considerations for SUD Record Management

If we receive SUD (substance use disorder) records as the result of a disclosure authorized by you, we are permitted to use and disclose those records for treatment, payment, and/or operations (TPO) purposes in accordance with HIPAA regulations unless you revoke the authorization in writing.  We may disclose those records to public health authorities without your consent, but only if those records have been fully de-identified according to HIPAA regulations.  We will not release those records or your testimony regarding those records for matters of criminal, administrative, legislative, or civil proceedings against you by a local, state, or federal authority unless we receive a court order or a separate and specific patient consent from you.  You may request an accounting of all TPO disclosures of SUD records made electronically for up to three years prior to the date of the request.  We will not use or disclose your SUD records to fundraise for our own benefit.

6. Your Rights

You may:

• Access or correct your personal information.
• Withdraw consent to marketing messages.
• Request deletion of non-essential data (subject to healthcare recordkeeping requirements).

Requests can be sent to pghdentalwellness@gmail.com.

7. Security Practices

We employ administrative and technical safeguards to protect your data, including encryption, secure hosting, and restricted staff access.

8. Updates to This Policy

This policy may be updated from time to time. The latest version will always appear at
https://www.pghdentalwellness.com/privacy-policy.

9. Contact Information

PGH Dental Wellness
9066 Perry Highway
Pittsburgh, PA 15237
📞 (412) 367-1808
✉️ pghdentalwellness@gmail.com